Shipping Policy
Read about the Shipping Policy at bharatsey
At bharatsey.com, we aim to provide a seamless and reliable shipping experience for both buyers and sellers. This Shipping Policy outlines the standards, timelines, costs, and procedures related to product delivery across India.
- We deliver across most cities and towns in India via our partnered courier/logistics providers.
- Availability of delivery to a specific PIN code can be checked on the product page before placing an order.
Estimated Delivery Time:
- Standard delivery: 3 to 7 business days from the date of dispatch.
- Some remote areas may require additional 2–5 days. Estimated timelines are displayed on the product page and during checkout.
3. Order Processing and Dispatch
- Order Confirmation: Buyers receive an email/SMS confirmation after placing the order.
- Dispatch Time: Sellers are expected to process and dispatch orders within 1–2 business days.
- A tracking link will be shared once the product is shipped.
4. Shipping Charges
Delivery charges are based on weight, size, or seller-specific policies (clearly mentioned on product pages).
5. Delivery Attempts
- The courier partner will attempt delivery up to 3 times.
- If the buyer is unavailable, the item may be returned to the seller and marked as RTO (Return to Origin).
- Re-shipping of RTO items may attract additional delivery charges.
6. Buyer Responsibilities
- Ensure the correct and complete shipping address and contact details are provided during checkout.
- Be available to receive the delivery or authorize a trusted person to collect the order.
- Inspect the package at the time of delivery and refuse acceptance if the package is visibly damaged or tampered with.
7. Seller Responsibilities
- Dispatch products within the committed timeline.
- Use only bharatsey-approved logistics partners unless otherwise specified.
- Pack products securely to avoid damage during transit.
- Share accurate weight and dimension information to avoid incorrect shipping charges.
8. Tracking and Notifications
Buyers can track their orders under “My Orders” on the website.
Status updates will be sent via email/SMS at each stage: order placed, dispatched, out for delivery, and delivered.
9. Delayed or Failed Deliveries
- If your order is delayed beyond the committed delivery time:
- You may contact connect@bharatsey.com to initiate an escalation.
- bharatsey.com will coordinate with the seller and the courier service to resolve the issue.
- If delivery is not possible, a full refund will be issued.
9. Delayed or Failed Deliveries
- If your order is delayed beyond the committed delivery time:
- You may contact connect@bharatsey.com to initiate an escalation.
- bharatsey.com will coordinate with the seller and the courier service to resolve the issue.
- If delivery is not possible, a full refund will be issued.
10. Shipping Disputes and Resolution
In cases of:
- Non-delivery despite status showing “Delivered.”
- Damaged product upon arrival.
- Partial or wrong item delivered.
Buyers must raise a complaint within 48 hours of delivery with:
- Order ID
- Images of the received product
- Description of the issue
bharatsey.com will investigate and resolve disputes fairly in collaboration with sellers and logistics partners.
11. International Shipping
Currently, bharatsey.com ships only within India. International orders are not supported at this time.
