Return Policy
Read about the Return Policy at bharatsey
At bharatsey.com, customer satisfaction is our top priority. We offer a simple and transparent return process to ensure that buyers can shop with confidence and sellers can transact with clarity
Most items sold on bharatsey.com are eligible for return within 7 calendar days of order delivery. The return eligibility window may differ by product category and will be clearly mentioned
on the product detail page.
An item is eligible for return if it meets any of the following conditions:
- Incorrect item delivered (wrong color, size, or model).
- Item is defective or damaged upon delivery.
- Product is significantly different from the description or images.
- Missing parts or accessories.
- The product is eligible for return as per the category-specific policy.
Returned products must be:
- Unused and in original condition.
- Returned with all tags, original packaging, accessories, user manuals, warranty cards, and invoices (if provided).
3. Non-Returnable Products
The following product categories are not eligible for return unless they are damaged, defective, or incorrect:
- Perishable goods (e.g., food, flowers).
- Personal care items (e.g., cosmetics, hygiene products).
- Innerwear, lingerie, and swimwear.
- Customized or made-to-order items.
- Items marked “Non-Returnable” on the product page.
4. Return Process
Step 1: Initiate Return Request
- Go to “My Orders” on your bharatsey.com account.
- Select the item you want to return and click “Request Return” within 7 days of delivery.
- Choose the reason for return and upload supporting images/videos (if applicable)
Step 2: Return Review and Approval
- The seller will review the request within 3 business days.
- Upon approval, a pickup will be scheduled.
Step 3: Product Pickup
- A logistics partner will collect the item from your address.
- Ensure the product is properly packed and handed over with all components.
- Return pickup will usually occur within 3–5 business days of approval.
Step 4: Quality Check and Final Approval
- Once the seller receives the item, a quality check is done.
- If the return is approved, a refund or replacement will be processed as per buyer’s choice.
5. Replacements and Exchanges
- Replacement of the product are eligible for replacement within 7 days.
- Replacement is subject to product availability.
- If the same item is not available, the buyer will receive a full refund.
- Refund will be processed based on refund policy.
- Exchange requests (e.g., for size or color) are treated as new orders and may be processed under the same return mechanism.
6. Return Rejection Scenarios
Your return may be rejected in the following cases:
- The return request was raised after the return window.
- The product shows signs of use, wear, or damage not attributable to shipping.
- Missing original packaging, tags, or accessories.
- Item returned does not match the original order
7. Seller Obligations
- Sellers must honor return requests as per platform policy.
- Repeated return rejections without valid reason may result in penalties or delisting.
- Sellers must ensure that product listings clearly state return eligibility
8. Return Shipping Costs
- If the return is due to bharatsey.com’s or seller’s error (wrong item, damaged, etc.), return shipping is free.
- If the buyer returns the item for personal reasons (e.g., doesn’t like it) and the item is eligible for return, shipping costs may be deducted from the refund.
9. Dispute Resolution
In case of disagreements between the buyer and seller regarding the return, bharatsey.com may intervene and make a final decision based on platform policy and supporting
evidence.
