Refund Policy
Read about the Refund Policy at bharatsey
At bharatsey.com, we are committed to ensuring a transparent, fair, and customer-centric refund experience. This policy outlines the conditions, timelines, and procedures for requesting refunds related to orders placed on our platform.
Refunds are applicable in the following cases:
- Product Not Received: The product was not delivered within the promised timeframe.
- Wrong Product Delivered: The item delivered does not match the item ordered (wrong size, model, color, etc.).
- Defective or Damaged Product: The item is broken, damaged, or not functioning as described.
- Product Quality Not as Described: The product significantly differs from the description/images provided by the seller.
- Order Canceled: The buyer cancels the order as per the Cancellation Policy and the order has not yet been shipped.
Refunds will not be provided in the following scenarios:
- The product is damaged due to misuse or mishandling by the customer.
- Product returned without original packaging, tags, or accessories
- Product returned after the applicable return/refund window.
- Certain non-returnable categories (e.g., perishable goods, personal care items, made-to-order/customized products) are marked as non-refundable at the time of purchase.
- The buyer simply changes their mind after the item is shipped/delivered, unless returnable under specific categories.
3. Refund Process
Step 1: Initiate Refund Request
- Buyers must raise a refund request from their bharatsey.com account under “My Orders” within 7 days of delivery.
- Upload photos/videos as proof in case of damage, defect, or incorrect item. Clearly mention the reason for the refund request.
Step 2: Review by Seller
- The seller will be notified and must respond within 3 business days. The seller may approve, reject, or request more information.
Step 3: Product Pickup (if applicable)
- If the seller/seller’s logistics partner approves a return, the item will be picked up within 3–5 business days.
- The product must be returned in its original condition with all tags, packaging, and accessories.
Step 4: Refund Processing
- Once the product is received and quality-checked, the refund will be initiated within 2–5 business days.
- In case the seller does not respond within the review window, bharatsey.com reserves the right to process the refund based on the submitted evidence.
4. Refund Modes and Timelines
| Payment Method | Refund Mode | Refund Time (after approval) |
|---|---|---|
| UPI / Wallet / Netbanking | Original Payment Method | 2–5 business days |
| Credit/Debit Card | Original Payment Method | 5–7 business days |
| Cash on Delivery (COD) | Bank Transfer via NEFT | 5–7 business days |
Note: bharatsey.com is not responsible for delays caused by banks or payment gateways.
5. Seller Obligations
- Sellers must cooperate with buyers and platform support to resolve refund-related issues.
- Consistently poor refund behavior may result in penalties, delisting, or account suspension.
- Sellers must adhere to the return and refund timelines to maintain a good seller rating.
6. Dispute Resolution
- In case of disputes or disagreements between buyer and seller regarding the refund, bharatsey.com may step in to mediate.
- Our decision, based on evidence and platform policies, will be considered final and binding.
7. Fraudulent or Abusive Claims
bharatsey.com maintains the right to refuse refunds for:
- Repeated false claims by a buyer.
- Intentional damage or product switching.
- Any misuse of the refund/return system.
- Such actions may result in suspension of the buyer’s account.
8. Contact for Refund Support
For any queries or issues related to refunds, contact us at:
connect@bharatsey.com
